Privacy Policy

Karina Naturals is a UK-based small business creating handmade body care products.

Contact: karinanaturals.shop@gmail.com
Address: 29 Dalry Road, EH11 2BQ, Edinburgh, United Kingdom

We are the data controller of your personal information.

What Data We Collect

When you use our website, we may collect:

Personal Information

• Name
• Billing & delivery address
• Email address
• Phone number

Payment Information

• Payments are processed securely by third-party providers (e.g. Stripe, PayPal)
• We do not store your card details

Website Data

• IP address
• Browser type
• Pages visited
• Device type

How We Use Your Data

We use your information to:

• Process and deliver your orders
• Contact you about your order
• Provide customer support
• Improve our website and services
• Send marketing emails (only if you opt in)

Legal Basis (UK GDPR)

We process your data based on:

• Contract → to fulfil your order
• Legal obligation → for tax/accounting
• Legitimate interest → improve services
• Consent → for marketing emails

Sharing Your Data

We only share your data when necessary with:

• Delivery companies (e.g. Royal Mail, Evri, DPD)
• Payment providers (e.g. Stripe, PayPal)
• Website hosting / analytics providers

We never sell your data.

Data Retention

We keep your data only as long as necessary:

• Orders & invoices → up to 6 years (legal requirement)
• Marketing data → until you unsubscribe

Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent (marketing)

To exercise your rights, contact:
karinanaturals.shop@gmail.com

Security

We take reasonable steps to protect your data, including:

• Secure website (SSL)
• Trusted payment providers
• Limited access to personal data

Cookies

Our website uses cookies to improve your experience.
For full details, see our Cookies Policy below.

Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Cookies Policy

What Are Cookies?

Cookies are small files stored on your device when you visit a website.
They help websites function properly and improve your experience.

Types of Cookies We Use

Essential Cookies

Required for the website to work properly (e.g. shopping cart, checkout)

These cannot be disabled

Analytics Cookies

Help us understand how visitors use our website
(e.g. Google Analytics)

Used to improve performance

Marketing Cookies

Used to show relevant ads or track campaigns
(e.g. Facebook Pixel, Google Ads)

Only used if you consent

Managing Cookies

You can:

• Accept or reject cookies via the cookie banner
• Change settings in your browser
• Delete cookies at any time

Third-Party Cookies

Some cookies may be set by third-party services such as:

• Google Analytics
• Payment providers
• Social media platforms

Consent

When you first visit our website, you will be asked to:
Accept or manage cookies

You can change your preferences at any time.

Contact

If you have any questions about cookies or your data, contact us:
karinanaturals.shop@gmail.com